Well, it’s been a month since the big office move, and I have to say that I am impressed. The San Francisco office is spacious and lovely, and the staff is excellent. Patients are registered and roomed by a team not distracted by constantly ringing phones, since another group makes appointments and handles most phone calls. Checkout and authorizations are handled by a separate team. My medical assistant is at my side constantly, helping with procedures and paperwork to make my patients’ experience go smoothly. Administrative tasks that used to take up his time are now mostly handled by other team members. We have an excellent fluoroscopy in the office that allows me to get high quality diagnostic images, and an ultrasound for evaluation of soft tissue injuries and guidance for injections.
I am very pleased that I can still maintain a Daly City location and continue to serve my San Mateo County patients. This new location and the staffing provided is allowing me to see patients more efficiently, and decrease the wait time for an appointment in that location.
While there are always a few bumps in the road, my transition team has handled the transfer of my practice with great efficiency and professionalism. The positive feedback I’ve gotten so far shows that we are on the right track. We will continue to focus on efficiency and make the office experience as pleasant as possible while maximizing my accessibility for my patients. If, as my patient, you have any challenges in reaching me or my assistant, please contact me via the website.